Customer Success
Zendesk
Customer support and ticketing — the industry standard for help desks.
Pricing
From $19/agent/mo (Support Team), $55/agent/mo (Suite Team), $115/agent/mo (Suite Professional)
Used by
CSM
Zendesk is the world's most widely used customer support platform, processing billions of customer interactions annually. It offers ticketing, live chat, phone support, knowledge base, and community forums. Its AI-powered answer bot can deflect common questions, and the agent workspace provides a unified view of customer history across all channels. Zendesk Suite combines support, guide, chat, and talk into one package.
Key features
- Omnichannel ticketing (email, chat, phone, social)
- AI-powered answer bot
- Knowledge base & community forums
- Agent workspace with customer history
- SLA management & triggers
- 150+ pre-built integrations
How to get started
Set up your support email to route into Zendesk as tickets. Create your knowledge base with common FAQs. Configure triggers and automations for ticket routing and SLA alerts. Enable the AI answer bot to handle routine questions. Train agents on the unified workspace.
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