Customer Success
Intercom
Customer messaging platform with live chat, bots, and help center.
Pricing
From $39/seat/mo (Essential), $99/seat/mo (Advanced), $139/seat/mo (Expert)
Used by
CSM, Marketing
Intercom is a customer communication platform that combines live chat, chatbots, help center, and proactive messaging into one tool. It sits on your website and in your app, so support and CS teams can talk to customers in real time. Its Fin AI agent can resolve up to 50% of support queries automatically. Product-led growth companies like it most.
Key features
- Live chat & AI chatbot (Fin)
- Help center & knowledge base
- Proactive in-app messaging
- Product tours & onboarding
- Ticketing & conversation management
- Customer data & segments
How to get started
Install the Intercom widget on your site/app. Set up the Fin AI agent with your help articles. Create proactive messages for onboarding and feature adoption. Use the inbox to manage customer conversations. Build product tours for new feature rollouts.
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