Customer Success · Free option
Freshdesk
Help desk software with ticketing, automation, and self-service portals.
Pricing
Free (up to 10 agents), $15/agent/mo (Growth), $49/agent/mo (Pro)
Used by
CSM
Freshdesk (by Freshworks) is a help desk platform that competes with Zendesk at a lower price point. The free tier covers up to 10 agents, so startups can begin without paying. It offers ticketing, automation, a self-service portal, and Freddy AI for automated resolutions. Freshdesk Arcade adds gamification, so support agents earn points and compete.
Key features
- Free tier for up to 10 agents
- Ticketing with automation rules
- Self-service portal & knowledge base
- Freddy AI for smart suggestions
- Gamification (Freshdesk Arcade)
- Multi-channel support (email, phone, chat, social)
How to get started
Start with the free plan: set up email-to-ticket routing, create a basic knowledge base, and configure automations for common workflows. The Freshdesk Arcade gamifies support by awarding points for fast responses and customer satisfaction.
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