Tool comparison
Intercom vs Zendesk
Intercom vs Zendesk: compare customer support platforms for live chat, ticketing, and customer success.
| Feature | Intercom | Zendesk |
|---|---|---|
| Pricing | From $39/seat/mo (Essential), $99/seat/mo (Advanced), $139/seat/mo (Expert) | From $19/agent/mo (Support Team), $55/agent/mo (Suite Team), $115/agent/mo (Suite Professional) |
| Free option | No | No |
| Used by | CSM, Marketing | CSM |
Intercom
Intercom is a customer communication platform that combines live chat, chatbots, help center, and proactive messaging into one tool. It sits on your website and in your app, so support and CS teams can talk to customers in real time. Its Fin AI agent can resolve up to 50% of support queries automatically. Product-led growth companies like it most.
Full Intercom review →Zendesk
Zendesk is the world's most widely used customer support platform, processing billions of customer interactions annually. It offers ticketing, live chat, phone support, knowledge base, and community forums. Its AI answer bot handles common questions, and the agent workspace shows each customer's history across channels in one place. Zendesk Suite combines support, guide, chat, and talk into one package.
Full Zendesk review →Ready to use this stack on the job?
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