Founding Customer Growth Lead (m/w/d)

Founding Customer Growth Lead About ••• ••• is building the infrastructure that makes brands visible in AI search. As ChatGPT, Perplexity, and Google AI Overviews replace traditional search, we help companies get discovered and recommended by AI systems. We combine a proprietary Content Engine with AI agents to create, optimize, and deploy content at scale. Supported by Google Cloud for Startups and NCA VC, we're already live with clients like Beurer and Lyceum Technologies. As our customer base grows, we're bringing on our founding Customer Growth Lead to sit between customers, product, and go-to-market. The Role You’ll own the commercial outcome of every customer relationship, from the first pilot to full rollout: onboarding, adoption, renewals, and expansion. You'll work hands-on with our earliest customers, prove measurable ROI, and build the playbook that makes customer growth repeatable. Key Responsibilities Onboarding & Value Creation: Lead onboarding for new customers, drive fast time-to-value, and build scalable systems to make the process repeatable. Workflow Integration: Map each customer's content and search workflows, embed ••• directly into them, and lead the change management required to make adoption stick. Outcome Reviews: Run structured value reviews tied to real business outcomes—including AI-visibility lift, citations across ChatGPT, Perplexity, and Google AI Overviews, organic pipeline, and influenced revenue. Revenue Ownership: Own renewals and account expansions in close collaboration with the founders. Relationship Building: Develop strong relationships beyond your primary champion—engaging everyone from content and SEO leads to executive sponsors. Product Feedback Loop: Translate customer pain points into clear product requirements and create continuous feedback loops around AI quality and accuracy. Build From Zero: Establish the function from the ground up—creating onboarding templates, health scoring models, playbooks, enablement materials, and customer case studies.