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Tools · GTM Glossary

Customer Relationship Management (CRM)

Software used to track all interactions with prospects and customers. Salesforce and HubSpot are the most common CRMs. Every GTM professional uses a CRM daily.

Example

After every call, an SDR logs notes in the CRM so the AE has full context before their meeting.

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Customer Relationship Management (CRM) — GTM Glossary | GENZ4GTM